CUSTOMER SERVICE
- Gold Buying
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
Shipping & Delivery
Shipping Rates
| Your Order | Included Free Shipping | Shipping Upgrade Options |
| Less than USD$ 250 | Free FedEx® Ground |
FedEx® 2Day - USD$ 9.99 FedEx® Priority Overnight - USD$ 14.99 |
| Between USD$ 250 and USD$ 1000 | Free FedEx® 2Day | FedEx® Priority Overnight - USD$ 14.99 |
| Over USD$ 1000 | Free FedEx® Priority Overnight |
Track Your Shipment
How do I upgrade my shipping options?
Shipping to an alternate address
Signature Requirement
Privacy &Security
Information Collection and Use
We may request certain pieces of personal information from our users at various points on the website. We are the sole owner of this information and at no time will it be sold, shared or rented to third parties in any way other than those set out in this policy.
We may request your name, telephone number, email address, shipping and billing address or addresses, credit card number and expiration date. This information is collected for:
- Order Processing
- Contacting you regarding your order
- Delivery of orders
- Verification of your identity for payment authorization and on-line account access.
- Sending you a regular newsletter (following your request)
- Entering you into our prize-draw/competitions (following your request)
- For surveys and polls (voluntary information)
The only time that any of this information is shared is with your Credit Card Company or selected payment gateway for completion of your order. All our deliveries are outsourced to a reputable shipping company ( FedEx® ) and your name and address will only be used for order delivery purposes.
Order
We request information from the user on our order form when making a purchase. This is when a user must provide their contact information such as name, telephone number, email address and shipping and billing address or addresses, and financial information such as credit card number and expiration date. This information is used for billing purposes and to fill our customer's orders. If we have difficulty processing an order we will use the contact information to communicate with the customer.
Security
When you make a purchase on Global Rings jewelry our server uses a Secure Socket Layer (SSL) to connect with you. This protocol is the finest security available. SSL encrypts your sensitive information, guarding it from interception and misuse. This ensures your security and a safe shopping environment. All of our customers’ information, not only the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our Customer Service Representatives) are granted access to personally identifiable information. We always keep our employees up-to-date on all of our privacy and security practices. We frequently, and whenever additional policies are added, inform our employees and remind them of the importance we place on privacy, and what they can do to ensure that customers’ information is protected at all times. Finally, the servers that store personally identifiable information are in a secure environment in a locked facility.
Participation in Surveys/polls and sweepstakes/competitions.
On an occasion, we will ask you for information via surveys or sweepstakes. Your participation is completely voluntary and the user, therefore, has a choice whether or not to disclose information. This information may include name, address and contact details and information relating to your experience, interaction and dealings with us. This information will solely be used to notify winners and to track and improve the use, efficiency and effectiveness of the website. This information will never be sold, shared or provided to third parties and is only used for the reasons mentioned above.
Newsletter
Participation in this service is provided on a voluntary basis and users will always have the opportunity to opt-out from this service. Subscription to this service will require only an email address.
Email–A-Friend
If you choose to use our referral service to tell a friend about our site, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at to request that we remove this information from our database.
Design your Own Ring/Special Requests
Personal information relating to the individuals who participate in this service will solely be used by the company for internal surveys and information. Whilst no personal information will be made available, designs and specifications may be made available to visitors of the website by way of examples of this service. We reserve the right to utilize any of these designs for our own purposes.
Cookies
Cookies are a small piece of information stored by a user’s browser on their computer. Usage of a cookie is no way related to any personally identifiable information but allow us to track the most popular areas of the site and the interests of our individual users. We use both session ID cookies and persistent cookies. For the session ID cookie, once users close the browser, the cookie simply terminates. A persistent/browser cookie is a small text file that remains stored on the user's hard drive. Persistent cookies can be removed by following your specific Internet browser instructions. By setting a cookie on our site, users would not have to log in a password in order to view contents from a previously stored shopping cart or wish list. This saves your valuable time during the shopping experience. If users reject the cookie, they may still retain this information by choosing to provide a viewer defined username and password.
Site Usage Tracking
Our database allows us to track the traffic through our site. Whilst it does not provide us with any personally identifiable information it does allow us to compile statistics, analyze trends and monitor daily usage. The information collected includes IP addresses, browser type, referral pages, ISP, platform type, date and time stamp. These statistics are compiled by a third party and are subject to their privacy policy, but are solely used by us to improve and determine the products and services available on the site.
Links
This Web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of these other sites. We encourage our users to be aware when they leave our site, to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement solely applies to the information collected by this Web site.
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.
Third-Party Intermediaries
We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.
Opt-Out Policy
We provide you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.
If you no longer wish to receive our newsletters and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter, by contacting us on 213.623.3313, or by emailing us at info@globalringsjewelry.com.
Chat Rooms/Live Chat/Testimonials
If you use Chat Rooms/Live Chat on this site, you should be aware that any personally identifiable information you submit can be read, collected, or used by other users and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit through the aforementioned facilities.
Correcting/Updating Personal Information
If a user's personally identifiable information (such as zip code, phone number, email or postal address), changes we provide a way to correct and update this information. User's may either email our Customer Support Team at info@globalringsjewelry.com or contact us by telephone at 213.623.3313.
Notification of Changes
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.
Contact Information
Should you have any questions or queries relating to our Privacy Policy, or any other policy, please email us at info@globalringsjewelry.com, or refer to the other contact methods displayed on our Contact Us page.
Returns & Replacements
We operate a 30-day risk-free return/exchange policy on all website products. If you are not satisfied with your purchase you can return the item/s. Any returned item/s must be received by us within 30 days of your initial invoice date.
Custom work, special orders, and personalized or engraved items cannot be returned or refunded unless there is an error on our part.
Return shipments can only be made after receipt of a Return Authorization Number, (RAN), from us. This RAN number must be marked clearly on the front of the returns package and must be sent, along with the original invoice, via an insured carrier, to our company address as seen in the contact us section of our website, (a return address label will be included with the package).
Global Rings Jewelry
550 South Hill Street, Suite 920
Los Angeles, CA 90013.
Your returns package must include all the original packaging, including all of the original jewelry certification report/s. (There will be a replacement charge of US$250 per certificate in the event that the original certification is not returned).
Shipping charges previously paid by the customer at the time of purchase are non-refundable. The customer is also liable for all shipping, insurance and handling costs associated with the return. Shipping and handling costs will be refunded only when the return is necessary due to our error.
Returned item/s must be returned in their original state and condition. Should the item/s not be in their original state and condition all return privileges will be withdrawn.
Please insure all jewelry valued over $500 before returning the product to us. We will not be liable for any loss which may occur during the return process if the goods are not insured.
Expert Guidance
If you need further assistance regarding any of our products or services, call our Customer Support Staff Toll Free on 1-213.623.3313
Email to: info@globalringsjewelry.com
Monday - Fri : 9.30 am - 5.30 pm
Sat : 11.00 am - 4.00 pm
Exchange Your Jewelry
In case you are not satisfied with your purchase you can exchange it for another. If your ring-size is incorrect we can have it resized.
Email:info@globalringsjewelry.com for more details.
Return Process
- Call or Email our customer support to obtain your return authorization number.
- Place the jewelry and all original packaging document and certificate in a box. Write the return authorization number clearly on the box.
- Ensure products over $500 and return them to us through FedEx®.
- Inform the FedEx® tracking number to our customer support staff at info@globalringsjewelry.com.
Following satisfactory inspection of the returned item/s refunds will be processed. Refunds on payments made by credit will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.
To exchange an item contact our customer support team for details at info@globalringsjewelry.com.
What if I decide to change my order after I have paid for it?
To cancel or change an order customers have to call 1-213.623.3313 or send an email toinfo@globalringsjewelry.com.com as soon as possible.
Our order management system is designed to fulfil orders quickly and efficiently so we cannot cancel or change an order once the shipping process has started. If your order has already been shipped and you are unhappy with your choice you can simply follow our return policy to get a refund.
Refunds on payments made by credit card will be made to the original card only. Likewise, payments made through PayPal will only be refunded to the original accounts debited. Your credit will appear after the completion of the monthly billing cycle.
For all customized items the cancellation period is 24 hours. After this time there is no cancellation or return protocol unless an error has been made on our part .
Payment, Pricing & Promotions
To make payments for online purchases, customers can use one of the following methods:
- Pay directly by using your Credit Card
- Pay using PayPal
- Direct wire transfer
Please note that all payments made to us, will show on Credit Card, Bank & PayPal statements as payments made to Wenham Ent.
Credit Card Payments
Credit or debit cardholders can opt for direct payment by selecting the Credit Card option in the drop-down list and following the on-screen instructions. Our secure payment gateway uses a secure SSL (Secure Socket Layer) based online payment mode when requesting any personal information. Please refer to our security policy for more details on the SSL security protocol. We only accept Credit Card payments through MasterCard, Visa, American Express and Discover.
To proceed with a payment using your credit card, please ensure that you have all of the following details:
- The Card Type (MasterCard, Visa, American Express or Discover)
- The Credit Card Number
* The Expiry Date of the Card - The CCV Code (Located at the back of your card)
- The Name of the Issuing Bank
- The Telephone Number of the Issuing Bank.
PayPal Payments
PayPal payments can be made by using any of the major credit cards. We will ship to US and Canadian PayPal confirmed addresses. Select PayPal payment in the payment method drop-down list, proceed to PayPal and follow the on-screen instructions for payment. If you do not have a PayPal account, you can open a new account in few easy steps from this screen.
Bank Wire
To pay through a direct wire transfer you will need to select direct wire transfer in the payment method drop-down list and then click place order. An email will be sent direct to your email address with the necessary details. Remember, when you take these details to your bank, to include our order reference number in your details to prevent any unnecessary delays. We will email you within 24 hours of receiving funds and update the status of your order. For customers who choose to utilize this method we are able to offer a 1% discount off their selected product.
- We do not collect sales tax for any states. Compliance with any state sales or use tax is the responsibility of the customer. Contact your state's tax division for more information. - All prices on the website are given in US dollars only.
- For full terms and conditions governing the use of our website, please see our Terms of Service.
Viewing Orders
Viewing orders can be done directly from your account management pages. Simply login and click view orders from the left navigation. You will be able to see all previous orders and re-order any items that you have previously purchased.
Updating Account Information
Account Updates can be done from the account management area of the website. Simply login and use the left navigation to scroll through your account details: General, Address, Etc.
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